Legal Notice and Sales Policies

Legal Notice

Owner : Raouf BOUKHRIS

Website : https://frenchelitetutors.online

Autoenterprise without capital registered at « Répertoire des Entreprises et des Établissement » under the following SIREN number : 824 733 448

Date of creation : 01/13/2017 – Declaration n° U67071401019

Office : 4 rue de Fréland – 67100 Strasbourg – France

Director of publication : Raouf BOUKHRIS – mail[at]frenchelitetutors[dot]online

Web hosting services : Hostinger International LTD

61 Lordou Vironos Street, 6023 Larnaca, Cyprus :

https://www.hostinger.fr/contact

Sales Conditions

In this contract:

We, us or our

means Raouf BOUKHRIS and the members of the team involved in this website’s project (https://frenchelitetutors.online)

References to us in these Terms also includes any group companies which we may have from time to time.

Our site or our website

refers to the any site on which these terms and conditions are displayed, including, but not limited to the following websites: https://frenchelitetutors.online

You or your

means the person accessing or using our site to make purchases from us.

If you don’t understand any of this contract and want to talk to us about it, please contact us by: mail[at]frenchelitetutors[dot]online

We may record calls or private mails or messages for French-teaching purposes (clients only).

Who we are

We are a company registered in France with a registration number. Our office is at:

Raouf BOUKHRIS

4 rue de Freland

67100 Strasbourg – France

The details of this contract will not be filed with any relevant authority by us.

Terms and Conditions of Sale

A) Introduction

1 These terms and conditions apply to any sale of on our site. If you buy on our site you agree to be legally bound by this contract and the terms and conditions contained herein.

2 This contract is only available in English. No other languages are available for this contract.

3 When buying any on our site you also agree to be bound by our terms and conditions of use and any documents referred to therein.

All these documents form part of this contract as though set out in full here.

B) Information we give you

Read the Confirmation email that will be sent to you when you have ordered,

The key information we give you by law forms part of this contract (as though it is set out in full here).

If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

C) Ordering from us

1) Here we set out how a legally binding contract between you and us is made.

2 You place an order on our site by doing the following:

To book a course with us, all reservations must be made through the contact form on our website or by mail : mail[at]frenchelitetutors[dot]online
Tick the service you are interested in
Click to proceed to checkout
Complete the process by clicking ‘pay now’ to confirm the order.
We also accept payments via bank transfer and PayPal. For further details on these payment options, please contact us.

3 Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.

4 When you place your order at the end of the online checkout process (eg when you confirm payment), we will acknowledge it by Email. This acknowledgement does not, however, mean that your order has been accepted. In the event that your order is not accepted, a refund will be processed accordingly.

5 We may contact you to say that we do not accept your order. This is typically for the following reasons:

(a) the trainings are unavailable;

(b) we cannot authorise your payment;

(d) we are not allowed to sell the training to you;

(e) there has been a mistake on the pricing or description of the training offer;

(f) you, if you are a minor, have not obtained consent from your parent or legal guardian to purchase the training from us

6 We will only accept your order when we send you an Email to confirm this (Confirmation Email). We expect you to check your spam folder if you don’t receive anything.

7 If you purchase a package of 10 hours of courses, please note that you have 5 months from the date of purchase to consume these hours. After this period, your course credit will expire without any refund.

D) Right of use

The content of this website (photos, logo, other graphical elements) have the exclusive property of their author. Any non-authorised reproduction in part or in full of these brand, logos, photos is therefore prohibited and may be punishable.

E) Right to cancel this contract – Non-business customers

1 If you are buying from our site for business purposes, this section does not apply. Instead, please see the section below entitled « Right to cancel this contract – business customers ».

2 If you purchase a single course, it is non-refundable. However, if you purchase a package of courses and find that you are not satisfied with the service, you can request a refund after completing two sessions.

(a) on which this this contract was entered into

4 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post, fax or email). You can use the model cancellation form set out in the box below, but it is not obligatory : mail[at]frenchelitetutors[dot]online ; or our Whatsapp number.

5 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

E) Effects of cancellation – Non-business customers

1 If you cancel this contract (in accordance with the section above entitled ‘right to cancel this contract – non-business customers’), we will reimburse to you all payments received from you.

2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

3 We will make the reimbursement without undue delay, and not later than 14 days after your cancellation message (mail or WhatsApp).

(ii) (if earlier) 14 days after the day you provide evidence that you have returned the goods; or

(iii) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

F) Payment

1 We accept the following means of payment:

E.g. Visa; Mastercard…

2 We will do all that we reasonably can to ensure that all of the information you give us when paying for is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

3 Your credit card or debit card will only be charged when you confirm your order.

4 All payments by credit card or debit card need to be authorised by the relevant card issuer. From time to time we may also use extra security steps via Verified by Visa, Mastercard®SecureCodeTM or equivalent services.

5 If your payment is not received by us and you have already received access to our French-learning platform, you must pay for such services within 30 days;

6 Nothing in this clause affects your legal rights to cancel the contract during any applicable ‘cooling off’ period detailed under the Clauses entitled ‘Right to Cancel this Contract – Non-business customers’ and ‘Effects of Cancellation – Non-business customers’ above.

7 The price of the trainings:

(i) is in HK dollars

(ii) includes VAT at the applicable rate

G) End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

H) Limit on our responsibility to non-business customers

1 The provisions of this section shall apply to purchases made for non-business purposes only.

2 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), in the case of purchases made for non-business purposes, we are not legally responsible for:

(a) losses that:

(i) were not foreseeable to you and us when the contract was formed; or

(ii) that were not caused by any breach on our part;

(b) business losses; and

Prohibited behaviours

The prohibited behaviours on our teaching platforms, forums, private Facebook groups are the followings :

Hate or incitation to hate
Racism
Promoting services or products
Copy and Paste any element of our website
Computer intrusion, hacking

I) Indemnity and insurance

You shall indemnify us, and keep us indemnified, from and against any losses, damages, liability, costs (including legal fees) and expenses incurred by us as a result of or in connection with your breach of any of your obligations under this contract.

J) Limitation of liability

1 The extent of the parties’ liability under or in connection with this Contract (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) shall be as set out in this clause.

2 Subject to the sub-clauses below (entitled ‘Exceptions’), our total liability shall not exceed the amount of the goods you have purchased.

3 Subject to sub-clauses below (entitled ‘Exceptions’), our shall not be liable for consequential, indirect or special losses.

4 Subject to sub-clauses below (entitled ‘Exceptions’), our shall not be liable for any of the following (whether direct or indirect):

(i) loss of profit;

(ii) loss or corruption of data;

(iii) loss of use;

(iv) loss of production;

(v) loss of contract;

(vi) loss of opportunity;

(vii) loss of savings, discount or rebate (whether actual or anticipated);

(viii) harm to reputation or loss of goodwill.

Exceptions

5 The limitations of liability set out above shall not apply in respect of any indemnities given by either party under this Contract.

6 Notwithstanding any other provision of this Contract, the liability of the parties shall not be limited in any way in respect of the following:

(i) death or personal injury caused by negligence;

(ii) fraud or fraudulent misrepresentation;

(iii) any other losses which cannot be excluded or limited by applicable law;

(iv) any losses caused by wilful misconduct.

K) Rights of third parties

No one other than a party to these Terms has any right to enforce any of these Terms.

L) Disputes

1 We will try to resolve any disputes with you quickly and efficiently.

2 If you are unhappy with the service or any other matter; please contact us as soon as possible.

3 If you and we cannot resolve a dispute using our complaint handling procedure, we will:

(a) let you know that we cannot settle the dispute with you; and

(b) consider the need for an alternative dispute resolution and, if considered necessary, provide you with information about any alternative dispute resolution provider we deem appropriate to deal with your complaint.

4 If you want to take court proceedings, the relevant courts in Strasbourg (France) will have exclusive jurisdiction in relation to these Terms.

Greffe du Tribunal de Commerce de Strasbourg

REGISTRE DU COMMERCE 45 RUE DU FOSSE DES TREIZE
CS 60444
67008 STRASBOURG CEDEX
Tel : 03 88 75 27 12

5 The laws of France will apply to these Terms.